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Report your concern

What information do we need

You may wish to consider the following guidance before you report a concern to Care Direct.

This should not stop you from calling Care Direct, but will help you to provide us with as much useful information as possible:

  • Does the person at risk have care and support needs?
  • If so, does this mean they are unable to protect themselves from abuse or neglect?
  • Have you informed them that you are thinking about reporting a safeguarding concern?
  • Does the person have capacity and have they given their valid and informed consent? or
  • They do not have capacity to consent to this referral, but it is being made in their best interest? or
  • The person has capacity, but has not consented, but there is significant risk to life and limb or wider public interest?
  • If it is safe to do so, have you talked to the person about what has happened to them?
  • If so, have you asked them what is important to them and what they want to happen?
  • Are there any other adults or children at risk in the situation?

Find out more about what you can expect when you report a concern and what will happen next.

If you are concerned that an adult is at risk please call

0345 155 1007

or email csc.caredirect@devon.gov.uk.

If it’s an emergency call 999